2014 Winter Retreat: Focus
March 14-16, 2014
Glacier Canyon Lodge, Wisconsin Dells
• Our goal is to keep pets healthy, with health defined as a state of physical, emotional, and social well-being, and not merely the absence of disease. While most of us believe we are providing a high level of health care to our patients as well as good service and value to our clients, is it possible that there's room for improvement?
• Are there gaps in our ability to communicate efficiently and effectively with clients that are leading to gaps in compliance? Are you selling your value?
• Is your practice enjoying the desired level of growth? When was the last time you dug deep, analyzed and made real changes?
The 2014 WVMA Winter Retreat will help you analyze your current practice and explain the national trends and principles of Lifelong Care and the Partners for Healthy Pets business model for practices – setting your clinic up for success now and in the future in light of the changing landscape of veterinary medicine.
Winter Retreat will be tailored for your practice and all clinic staff, complete with breakout sessions personalized to individuals roles and responsibilities within the clinic. Teams will take the information learned to evaluate, improve and modify current clinic goals and focuses.
Interactive sessions will include:
Explore Lifelong Care, a personalized, collaborative model of care that is tailored to your practice. Anchored by three principles – Prevent, Detect and Treat - Lifelong Care provides you with an unparalleled opportunity to deliver evidence-based, comprehensive care to your patients.
Communication – Principles, Not Policy
Take your clinic's communication and customer services skills to the next level and make your clinic the "happiest place on earth!" Learn 10 things Disney would do different if they ran your pet hospital.
Implementing Change and Making It Stick
You know what needs to change, now learn how to implement those changes with support from the clinic team and making sure those changes have staying power.
Analyzing the Gaps
An interactive workshop that will help you perform an analysis of key metrics, identify an opportunity in your practice to enhance patient care by developing an action plan based on above topics to implement this in your clinic.
Reserve hotel rooms by February 12, 2014!
Ask for the WVMA room block and use code Leader #420657
Click here to learn more!